CRM & Clients3 min read
Managing the Inquiry Inbox and Property Messages
Triage incoming website and portal inquiries, mark messages as important or responded, and archive resolved threads.
Triaging Client Messages in the Portal Inbox
Open Company > Messages (`/companies/:company_id/messages`) to see all inquiries submitted through your public website forms, WhatsApp click tracking, and inbound portal emails.
- Toggle message status between Read (`mark_as_read`), Unread (`mark_as_unread`), and Responded (`mark_as_responded`).
- Flag priority inquiries as Important (`mark_as_important`) for immediate agent follow-up.
- Archive completed conversations (`archive`) to keep your inbox focused.
Automatic Linking to Properties and CRM Contacts
Each message automatically links to the inquired property and creates or updates the corresponding CRM client record so your team has full context before replying.
More guides in this topic
Still need assistance?
Our support and onboarding specialists are ready to help your real estate agency succeed.
Ready to get started?
Try WebProp for free and take your real estate business to the next level.
Get Started Free