Agency Setup4 min read
Capturing Client Inquiries via Inbound Email Forwarding
Use your agency’s dedicated inbound email address to forward portal leads and thread client replies automatically.
How the Agency Inbound Email Address Works
Every agency in WebProp is assigned a unique inbound email address formatted with your subdomain and a secure token (`<subdomain>+<token>`). Any inquiry email forwarded to this address is parsed and added to your agency inbox and CRM.
- Automatic lead creation and message threading inside the portal.
- Supports optional property contact thread hints for direct conversation routing.
- Regenerate your inbound email token anytime from company settings.
Rotating Your Inbound Token
If you ever need to invalidate an old forwarding rule, trigger Regenerate Inbound Email Token (`/companies/:id/regenerate_inbound_email_token`) in your company settings to issue a fresh address immediately.
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